Verlue Return Policy

At Verlue, we strive to ensure your satisfaction with every purchase. If you're not completely happy with your order, we offer a hassle-free return policy to make the process simple and convenient.

Eligibility for Returns

• Items must be returned within 07 days of the purchase date.
• Products must be unused, unopened, and in their original packaging with all seals intact.
• Items purchased on sale or clearance may be final sale and not eligible for return (see product details).
• We do not accept returns on gift cards or personalized items.

How to Initiate a Return

1. Contact Us: Email our support team at  with your order number and reason for return.
2. Receive Instructions: Our team will provide a return authorization and shipping instructions.
3. Ship the Item: Pack the item securely and use a trackable shipping service to return it to the provided address.

Refunds & Processing

• Once your return is received and inspected, we will process your refund within 5-7 business days to your original payment method.
• Shipping fees are non-refundable, except in cases where the return is due to a defective or incorrect item.
• If your return does not meet the eligibility criteria, it may be rejected, and we will notify you accordingly.

Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original item and place a new order.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos, and we will provide a replacement or refund at no additional cost.

For any questions or assistance, please reach out to our customer support team at [verlune.xyz@gmail.com].